This Privacy Policy describes how Health Hue Inc. ("Health Hue Digital," "we," "us," or "our") collects, uses and shares information from visitors to text.healthhuedigital.com and from the clients and prospective clients who contact us through this site. Our office is at 147 Liberty, Toronto, ON M6K 1Y6, Canada.
Health Hue Digital is a marketing and technology agency that works with medical spas and aesthetic clinics. This Policy covers information we collect about our own clients, prospective clients and website visitors. It does not cover the patients of the clinics we work with: any message a clinic sends to its patients is sent by that clinic under its own privacy policy and consent records.
1. Information We Collect
Information you give us
- Name, business name, email address, mobile number and any message you provide when you contact us through the chat on this site, by text, by email or by phone.
- Details about your clinic and the services you are interested in, only when you choose to share them.
- Your consent selections for email and text-message communications.
Information collected automatically
- IP address, device type, browser, operating system, referring URL, pages viewed and timestamps.
- Cookie and similar identifiers used by our analytics tools.
2. How We Use Your Information
- Respond to your enquiry and schedule a demo or call.
- Send confirmations, reminders and follow-up messages you have asked for.
- Provide and support the services described in your agreement with us.
- Improve this website and understand which pages visitors find useful.
- Comply with legal obligations, including Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA), and protect against fraud.
3. Cookies and Analytics
This site uses cookies and similar technologies for analytics and to operate the chat. You can limit most analytics cookies through your browser settings. The chat widget sets the identifiers it needs to keep a conversation open between visits.
4. How We Share Your Information
We share information with the following categories of third parties, and only as needed to provide what you have asked for or to operate our business:
- Customer-relationship and messaging platform — the system that stores your contact record and delivers our email and text messages.
- Analytics and hosting providers — under their respective data-processing terms.
- Professional advisers and service providers — accounting, legal and similar vendors operating under confidentiality terms.
- Legal disclosures — when required by law, court order or to protect rights, property or safety.
We do not sell your personal information, and we do not buy or rent contact lists.
5. Email and Text-Message (SMS) Communications
If you opt in to text messages — through the chat on this site, by texting our number, or by giving us your mobile number when you book a demo or call — you will receive messages related to that booking (confirmations, reminders and joining details) and replies to your questions. Where you have separately agreed, you may also receive occasional updates about our services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories listed in Section 4 above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing your mobile number to Health Hue Digital — through the chat on this site, a booking, or by texting us — you consent to receive recurring SMS messages from us. Consent is not a condition of purchase.
- Message frequency varies based on your interaction with us (booking confirmations, reminders, replies and, where you have opted in, occasional updates).
- Message and data rates may apply per your mobile carrier's plan.
- Reply STOP at any time to opt out of further text messages. You will receive one final confirmation, after which no further messages will be sent.
- Reply HELP for assistance, or contact us at (647) 795-1440 or info@healthhue.com.
- Carriers (AT&T, T-Mobile, Verizon, US Cellular, Rogers, Bell, Telus, Freedom Mobile and others) are not liable for delayed or undelivered messages.
- You can unsubscribe from email at any time using the link at the bottom of any email we send.
Under CASL we keep a record of each consent (when and how it was given) and honour every unsubscribe request within ten business days — in practice, immediately.
6. Data Retention
We retain enquiry and client information for as long as we have an ongoing relationship with you, plus a reasonable period afterward to meet our legal obligations and address claims. Consent records are retained for as long as the law requires.
7. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, withdraw consent, or ask questions about our handling of your information. Email info@healthhue.com with the subject line "Privacy Request." We may need to verify your identity before acting on a request. You may also contact the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.
8. Accessibility
We aim to make our digital properties accessible to all visitors. If you have difficulty using this website or need an accommodation, contact us at info@healthhue.com or (647) 795-1440 and we will provide the information or service in another way.
9. Children's Privacy
This website is directed to businesses and is not intended for children under 18. We do not knowingly collect information from children. If you believe a child has provided us with information, contact us and we will delete it.
10. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be highlighted at the top of this page for 30 days following the update.
11. Contact Us
Health Hue Inc.
147 Liberty
Toronto, ON M6K 1Y6
Canada
(647) 795-1440
info@healthhue.com